Why is my T-Mobile service not working?
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T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
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In the last three months, how would you rate T-Mobile?
2.53 out of 5 52,179 ratings
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Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at T-Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (43%)
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Phone (35%)
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Wi-fi (9%)
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Total Blackout (8%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Tacoma, Novi, Denver, Atlanta, Locust Grove, Centerville, San Francisco, Dallas, Kansas City, Richardson, Collierville, Lancaster, Denton, Bon Aqua and Spring Valley.
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| City | Problem Type | Report Time |
|---|---|---|
 Frisco | Phone | |
| Tacoma | Internet | |
| Novi | Internet | |
| Denver | Wi-fi | |
| Denver | Internet | |
| Atlanta | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Evil with Tech (@CashOfLegend) reported
Double check your cell phone bill folks. Since @TMobile took over Sprint. I have had 3 billing issues.
- C. (@theonlychesle) reported
t-mobile service has gotten sooooo bad like I’m gonna switch to Verizon.
- Uncle Mike 🥋 (@mikesparkman) reported
Smart watch people - especially T-Mobile - do you have to pay an extra monthly fee for the service? If so, how much? I'm not seeing it on the website.
- Monteen luvs President Trump (@Bornagain57) reported
@TMobileHelp @Shortyq841 #tmobilesucks, you're happy to help still....help steal my money.
- TheRealUnknown__ (@thereaIunknown_) reported
T-Mobile Tuesday be making me fat holy ****.
- Thomas Cunningham (@spilledbagofice) reported
@TMobileHelp Hi. I ordered the internet router and the shipping address didn't include the unit number. Can you help me add that to my order?
- Michelle Rockatansky (@MichelleNW) reported
I have had my phone since November, the big 🍎, new SIM card all that jazz my @TMobile is the absolute worst when I’m not on WiFi. I worked for them, a lot of my extended family still works for them, my service has never been this horrible!! Pages loading like 2014!
- Generic Eric (@BroHanzo) reported
@TMobileHelp As a #verizon customer, this has certainly made me consider the switch. 2 for 2 on rapid response to a customer’s concern.
- Safiq 🎙 Sah•feek (@ItsBankhead_) reported
I do know when I said **** T-Mobile I meant it.
- HER (@mezmorizedYOU) reported
@KimberlyRowe_ Xfinity held it down for virtual learning but this T-Mobile isn’t consistent. I tried 🥲
- Jay Rogers (@jaybrrd) reported
@TMobileHelp I was flooded with spam calls yesterday, and today’s off to a bad start - after months of mostly quiet. I’m not the only one who has seen a notable uptick. What’s going on? Did a law expire? Did they find a workaround?
- Medusa 🐍 (@MurderMedusa) reported
To have this weak *** service and no hotspot y’all owe me some money back @TMobile @TMobileHelp
- CD (@TheChris03) reported
@TMobileHelp Yup I have tried all that. I am not the only one experiencing this. To my count its a little over 10 coworkers experiencing the same issue. Near Miami Airport. Maybe its the nearest tower that is out?
- jenn💢 (@yj_25B) reported
Now it’s really **** T-Mobile finna be bougie with Verizon 😬
- Slicctavious Fuccavich (@Slicc_Flair412) reported
T-Mobile be on my necc about this weak *** bill for this weak *** service maaaaan take these payment arrangements in blood
- Jack K (@itsthejackuknow) reported
@TMobileHelp The decline in coverage has happened over the past few years. Please stop lying! Unless you’re prepared to compensate me for paying for something I’m not getting until the issue is resolved, I can’t trust you. You can thank the countless times I’ve been lied to by @TMobile
- Chris Brakebill (@braker1nine) reported
Thanks to the folks at T-Mobile for helping me just get this done over Twitter DMs 🙌 I love the home internet service. Just wasn’t fast or consistent enough. If it ever matches the connection my phone gets at home, I’ll be back
- Carp scientist (@CarpScientist) reported
@TogoNeno @TMobileHelp T mobile closed opps down lol
- Teresa. (@therecyclr) reported
T-Mobile count your days! 9 years down the toilet the customer service is Shìt! I’m ready for a new carrier and no I don’t want sprint.
- 🇺🇸PalmTreeFortress🏴☠️ (@PalmFortress) reported
@johncardillo @TMobile UPDATE: Waiting on phones to ship in to finalize the switch from Tmobile to Verizon. Verizon was following SCOTUS and backed off from their mandate when Biden’s illegal OSHA workaround was shot down. Saving $100 per month in the process. The free market works again!
- Tracy Perry (@tickles65) reported
@Google @TMobile You are scammers. My sister & I bought the Google P6P. Mine has not given me issues. My sister's phone has been a problem since day 1. They offered to replace her phone & they did. With a refurbished one. They expect her to pay new phone prices. #Scam
- 𝑰𝒏𝒉𝒊𝒃𝒊𝒕𝒊𝒐𝒏 (@harmbhinder) reported
@TMobile u guys suck I have full bars and still can’t bump music smh garbage company
- Kimberly Rowe (@KimberlyRowe_) reported
@mezmorizedYOU Omg T-Mobile was that bad 😩😩 I need somebody to try AT&T over here.
- Michelle Rampersad (@michellewendy61) reported
@TMobile @dunkindonuts Your TMobile Tuesday is not working for the past two weeks it’s saying refresh 😠my phone still not working properly when will this stop
- Medusa 🐍 (@MurderMedusa) reported
Work just pissed me off but it’s truly @TMobile and this weak *** SERVICE 🤬
- steph ❤️🔥 (@392steph) reported
@actuallyyoce Verizon works better than T-mobile girl ill tell you that 😭 but **** verizon too
- Travis (@laflame12345678) reported
I wish iPhone would switch to LTE when in that area 5g is slow @tim_cook @TMobile
- Jeyo87 (@Jeyo871) reported
@TMobileHelp I'll send you explanation they gave me, see if it makes sense. I cancelled an order that never arrived and they refunded my money, the same amount, but charged me 50
- Mar (@Chachalub) reported
@TMobile Yearssss with @tmobile my bill Is always high, ohh and I never win anything. Lol
- Stephen Boisvert (@srboisvert) reported
@Tmobile Tuesday keeps giving out garbage @Redbox free movie codes that only work for really old movies. Not sure how this isn't a big Bait & Switch scam run by both companies. There is no indicator anywhere which movies are eligible until you try to checkout.
